Tec-net info provides infrastructure Services

Tec-netinfo helps you to build and manage reliable,highly available IT infrastructure.

How infrastructure management services work?

• Analyzing the gaps in IT operations
• Streamline the IT costs
• Streamline the IT Operations
• Managing the operations

We provide the following Services and operations under infrastructure management services

• Monitoring & Server Management Services
• Server Management
• Service Desk
• Database Management
• Application Support
• Network Management
• Security Management
• Web Apps & Operations
• Storage Management
• Desktop / Mobile devices management
• Backup & Recovery
• Server monitoring & Reporting
• Administration and Troubleshooting
• Install / Upgrades / Patches
• Server security & Hardening
• Regular system audits and capacity management
• Service desk operations

Ticketing information on incident/problem/change management

• Summary reports about calls received vs calls resolved
• Historical report analysis
• Snapshot of the Service level management (SLA’S) met against agreed metrics
• Asset count of infrastructure components
• Additional services like

Discovery of the network device inventory, servers that are connected to them, applications/services running on servers and SAN fabric to which the servers are connected, along with the workstations.Agent-based and Agent-less discovery.

Benefits

Addition of value to business by optimizing the performance of IT service, assets and configurations through reduced costs and risks caused by poor management e.g. correct license fee, failed audits, etc

Database Management

• Database design
• Performance & Tuning
• Deployment & Administration
• Security & Audits
• Backup & Recovery

Application Support

• Application monitoring and reporting
• Migration - Migrate to newer technologies. Provide desktop as a service. Enable rapid migration of operating systems.

Network Management

• Routers/Switches/Firewalls /Load Balance / Mirroring monitoring and troubleshooting
• Install / Upgrade / Patches / Policies maintenance
• Security / Hardening
• Change & Performance management
• Backup & Recovery

Web Apps & Operations

• Migration
• Testing
• Web Security
• Process automation
• Scripting etc.,

Storage Management (SAN /NAS)

• Storage architecture planning & Deployment
• Storage optimization
• Storage monitoring
• User / Directory management
• Backup and Recovery

Professional services

• Migration & Consolidation
• Virtualization & Cloud services
• ITIL

Our support which includes

• 24*7 proactive monitoring and alerting
• Clients specific monitoring portals and dashboards
• Sophisticated alerting and escalation mechanism
• Incorporating of latest 3rd party monitoring tools
• Route cause analysis